Simple Emotion helps businesses improve customer satisfaction by analyzing customer service conversations
Simple Emotion utilizes cutting-edge emotion and speech analysis algorithms to provide unprecedented human-to-machine communication. Our first product allows businesses to visualize and understand every customer service call.
Understand customer interactions in a more effective and intuitive way
Rescue customers who have frustrating conversations.
Simple Emotion identifies and flags customers based on their frustrating experiences. Even if they don't cancel immediately, you'll know they're AT-RISK for churning.
Dive deep into individual calls.
Gone are the days of sitting down for 20 minutes with headphones to understand what happened during a call! Simple Emotion provides an event-based visualization of the call so you can only focus on the most important parts.
Evaluate agents with valuable metrics.
Now you can compare agents based on their ability to positively affect customer satisfaction. Simple Emotion uses machine learning to identify successful and unsuccessful agents using customer emotional information.